Terms and Conditions

Terms and Conditions of the Elektroland24.pl online shop

in force from 20 October 2026. This translation is for information only; in case of any discrepancy the Polish version prevails.

§ 1. Seller and contact details

  1. The online shop at https://elektroland24.pl (the “Shop”) is run by Diana Kravets, a sole trader operating under the business name DIANA KRAVETS, registered in the Polish Central Register of Business Activity (CEIDG), tax ID (NIP) 6751633217, REGON 369225925, address: Rondo Mogilskie 1 lok. 03, 31-516 Kraków, Poland (the “Seller”).
  2. Contact: e-mail elektroland24.pl@gmail.com, phone +48 790 380 720 (business days), the contact form on the Shop’s website, or post to the address above.
  3. These Terms set out the rules for concluding distance sales contracts through the Shop, delivery and payment, the right of withdrawal, the complaint procedure and the electronic services provided.

§ 2. Definitions

  1. Consumer – a natural person concluding a transaction with the Seller that is not directly related to their business or professional activity.
  2. Business with consumer rights – a natural person concluding a contract directly related to their business activity where the contract is not of a professional nature for them. The provisions on Consumers regarding withdrawal and conformity of goods apply to such a person.
  3. Customer – anyone placing an order in the Shop (a Consumer, a Business with consumer rights or another business).
  4. Goods – movable items offered in the Shop. Used goods are clearly marked as used in their description.
  5. Business day – Monday to Friday, excluding public holidays in Poland.

§ 3. General provisions

  1. Information about Goods in the Shop (descriptions, specifications, prices) is an invitation to conclude a contract within the meaning of Article 71 of the Polish Civil Code.
  2. Prices are given in Polish złoty and include VAT. They do not include delivery costs, which are shown separately before the order is placed.
  3. The price shown at the moment the order is placed is binding on both parties. Later price changes do not affect orders already placed.
  4. To use the Shop you need a device with Internet access, an up-to-date browser with cookies and JavaScript enabled, and an active e-mail account.
  5. The Customer must use the Shop lawfully and must not provide unlawful content.

§ 4. Placing orders and concluding the contract

  1. Orders may be placed 24/7, without an account (as a guest) or with a Customer account.
  2. To order, add Goods to the basket, choose delivery and payment, provide the details needed to fulfil the order, accept these Terms, confirm that you have read the Privacy Policy and click the button confirming an order with an obligation to pay.
  3. Before placing the order the Customer sees a summary: the Goods, their prices, delivery cost and the total amount payable.
  4. After the order is placed the Seller promptly sends an order confirmation to the e-mail address provided. The sales contract is concluded when the Customer receives this confirmation.
  5. If ordered Goods are unavailable, the Seller informs the Customer promptly, no later than within 2 business days; the Customer may change the order, wait for the Goods or cancel the order with a full refund.
  6. The content of the contract is recorded and made available by sending the order confirmation to the Customer’s e-mail address. These Terms are available in the Shop at any time in a form that can be downloaded and saved.

§ 5. Payment

  1. Orders are paid in advance through the Przelewy24 service (operator: PayPro S.A., ul. Pastelowa 8, 60-198 Poznań, Poland): online bank transfer, BLIK, payment card or other methods available in Przelewy24.
  2. An order not paid within 3 business days may be cancelled by the Seller; the Customer is informed by e-mail.
  3. A proof of purchase (receipt or, on request, an invoice) is issued for every order and sent electronically or enclosed with the parcel.

§ 6. Delivery

  1. Delivery is made within the territory of Poland. Delivery methods and their gross costs on the date these Terms enter into force:
    • InPost parcel locker – PLN 14.92;
    • DPD Pickup point – PLN 14.92;
    • InPost courier – PLN 19.00;
    • DPD courier – PLN 19.00;
    • Collection in person at the Seller’s premises, Rondo Mogilskie 1 lok. 03, 31-516 Kraków – free of charge.
    Orders of PLN 300 or more are delivered free of charge within Poland. The current delivery methods and costs are always shown in the basket before the order is placed.
  2. The Seller usually hands the parcel to the carrier within 1–2 business days after the payment is credited; the expected delivery time is 1–3 business days from dispatch. In any case the Goods are delivered no later than 30 days from the conclusion of the contract.
  3. For collection in person the Seller informs the Customer by e-mail when the Goods are ready.
  4. If the parcel shows signs of damage, we recommend drawing up a damage report with the courier or at the pickup point – it makes handling a complaint easier but is not a condition for filing one.

§ 7. Right of withdrawal (return within 14 days)

  1. A Consumer and a Business with consumer rights may withdraw from the sales contract without giving any reason within 14 days from the day on which they, or a third party indicated by them other than the carrier, take possession of the Goods. If the order is delivered in parts, the period runs from taking possession of the last part.
  2. To withdraw, send an unequivocal statement before the deadline – by e-mail to elektroland24.pl@gmail.com or by post to the Seller’s address. You may use the form in Annex 1, but it is not obligatory. The Seller promptly confirms receipt by e-mail.
  3. Return the Goods to: DIANA KRAVETS, Rondo Mogilskie 1 lok. 03, 31-516 Kraków, Poland, without undue delay and no later than 14 days from the day of withdrawal. The direct cost of returning the Goods is borne by the Customer. Goods may also be returned in person at the Seller’s premises.
  4. The Seller refunds all payments received, including the cost of delivery to the Customer (except additional costs resulting from choosing a delivery method other than the cheapest standard method offered in the Shop), without undue delay and no later than 14 days from receipt of the withdrawal statement. The Seller may withhold the refund until the Goods are received back or proof of their return is provided, whichever is earlier.
  5. Refunds are made using the same payment method the Customer used, unless the Customer has expressly agreed to another method that involves no cost for them.
  6. The Customer is liable for any diminished value of the Goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning. The original packaging is not required, but its absence may be taken into account when assessing diminished value.
  7. The right of withdrawal does not apply in the cases listed in Article 38 of the Polish Consumer Rights Act, in particular to: Goods that are not prefabricated, made to the Customer’s specification or clearly personalised; sealed Goods which are not suitable for return for health or hygiene reasons once unsealed after delivery; sealed audio or video recordings or software unsealed after delivery.

§ 8. Complaints – lack of conformity of the Goods with the contract

  1. The Seller must deliver Goods in conformity with the contract. Towards Consumers and Businesses with consumer rights the Seller is liable for a lack of conformity existing at the time of delivery and becoming apparent within 2 years of delivery, under Chapter 5a of the Polish Consumer Rights Act of 30 May 2014. This also applies to used Goods.
  2. Complaints may be filed by e-mail to elektroland24.pl@gmail.com (suggested subject: “Complaint”), through the contact form or in writing to the Seller’s address. Please state: the order or receipt number, the name of the Goods, a description of the defect and the date it was noticed, your request (repair, replacement, price reduction or withdrawal) and your contact details. Photos of the defect speed up the process.
  3. If the Goods do not conform to the contract, the Customer may request repair or replacement. The Seller may replace instead of repairing, or repair instead of replacing, if bringing the Goods into conformity in the way chosen by the Customer is impossible or would involve excessive costs. Repair or replacement is carried out within a reasonable time, without significant inconvenience to the Customer and at the Seller’s expense.
  4. The Customer may declare a price reduction or withdraw from the contract when: the Seller refused or failed to bring the Goods into conformity; the lack of conformity persists despite an attempted repair or replacement; the lack of conformity is serious enough to justify an immediate price reduction or withdrawal; it is clear from the Seller’s statement or the circumstances that the Goods will not be brought into conformity within a reasonable time or without significant inconvenience. Withdrawal is not possible if the lack of conformity is minor.
  5. The Customer makes the Goods available to the Seller for repair or replacement; the Seller collects them at its own expense. The way of handing over the Goods (shipment at the Seller’s expense or collection in person) is agreed after the complaint is received.
  6. The Seller replies to a complaint within 14 days of receiving it. No reply within this period means the complaint has been accepted.
  7. Refunds following an accepted complaint (price reduction or withdrawal) are made without undue delay, no later than 14 days from receipt of the Customer’s statement, using the same payment method.
  8. Some Goods are additionally covered by a manufacturer’s or Seller’s guarantee; its terms and duration are stated in the product description or guarantee document. The guarantee does not limit the statutory rights of Consumers.
  9. Towards Customers who are neither Consumers nor Businesses with consumer rights, the Seller’s liability under statutory warranty is excluded.

§ 9. Out-of-court complaint and redress procedures

  1. A Consumer may use out-of-court procedures, among others: apply to the regional inspector of the Trade Inspection (Inspekcja Handlowa) for mediation or for a ruling by the permanent consumer arbitration court attached to it, and use the free help of a district (municipal) consumer ombudsman or a consumer organisation such as Federacja Konsumentów. Details: https://www.uokik.gov.pl (Polish Office of Competition and Consumer Protection).
  2. These procedures are voluntary and require the consent of both parties.

§ 10. Electronic services

  1. The Seller provides the following free electronic services: Customer account, basket and order form, contact form, newsletter (with separate consent) and product reviews.
  2. The account agreement is concluded for an indefinite period upon registration; the Customer may delete the account at any time by e-mailing elektroland24.pl@gmail.com. The newsletter can be cancelled at any time via the link in each message or by contacting the Seller.
  3. Complaints about electronic services may be sent to elektroland24.pl@gmail.com; the Seller replies within 14 days.

§ 11. Personal data

The Seller is the controller of Customers’ personal data. The rules of processing, legal bases, retention periods and data subjects’ rights are described in the Privacy Policy available in the Shop.

§ 12. Final provisions

  1. Contracts are concluded in Polish. Versions of these Terms in other languages are for information; in case of discrepancy the Polish version is binding.
  2. The Seller may amend these Terms for important reasons (changes in law, payment or delivery methods, scope of services). Amendments are announced in the Shop at least 14 days before they take effect, and to account holders also by e-mail. Orders placed before an amendment takes effect are fulfilled under the previous Terms.
  3. Nothing in these Terms excludes or limits Consumers’ rights under mandatory provisions of law; in case of conflict, those provisions prevail.
  4. Matters not covered are governed by Polish law, in particular the Civil Code and the Consumer Rights Act. Disputes with Consumers are settled by the competent common courts.

Annex 1 – model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To: DIANA KRAVETS, Rondo Mogilskie 1 lok. 03, 31-516 Kraków, Poland, e-mail: elektroland24.pl@gmail.com

I/We(*) hereby give notice that I/we(*) withdraw from my/our(*) contract of sale of the following goods: ……………………
Order number: ……………………
Ordered on(*)/received on(*): ……………………
Name of consumer(s): ……………………
Address of consumer(s): ……………………
Bank account for the refund (only if the refund is to be made other than by the original payment method): ……………………
Signature of consumer(s) (only if this form is notified on paper): ……………………
Date: ……………………

(*) Delete as appropriate.

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